FAQs
Here are the questions people usually ask before starting their Solene ritual. Can't find your answer? Contact us and we'll help.
About Solene
What is Solene?
Solene is an at-home pelvic floor wellness device that combines six 660nm red LEDs with gentle vibration and warmth in a smooth, body-safe silicone body. One session takes 6, 8 or 10 minutes.
Is Solene a medical device?
No. Solene is a general wellness device intended to support a feeling of pelvic floor tone, comfort and confidence. It is not intended to diagnose, treat, cure or prevent any disease.
What does it feel like?
A soft red glow, a gentle warmth and a soothing vibration. There is no electrical stimulation. Start on Gentle and move up only if it feels comfortable.
What is included?
One Solene device, a USB-C charging cable, a storage pouch and a starter guide. Water-based gel is sold separately.
Using Solene
How do I use it?
Apply a small amount of water-based gel to the silicone body and lie back or sit comfortably. Press and hold to power on, then choose Gentle, Warm or Deep. Each session runs 6, 8 or 10 minutes. No app, no pairing.
How often should I use it?
We suggest three sessions a week for the first 60 days, then one to two sessions a week to maintain your ritual.
How long until I notice a difference?
Wellness routines are personal. Give yourself time with the suggested schedule and pay attention to how you feel. Results vary from person to person.
What kind of gel should I use?
Use a water-based gel only. Gel is not included with Solene.
How do I charge it?
With the included USB-C cable. A full charge takes about 2 hours.
How do I clean and store it?
Wash the silicone body with warm water and a mild, fragrance-free soap before and after each use. Dry it completely before storing it in its pouch.
Safety
Can I use Solene after childbirth or while pregnant?
Talk to your healthcare provider before using any pelvic floor device after childbirth or surgery, if you are pregnant, or if you have a pelvic floor condition.
What if I feel discomfort?
Stop using Solene and seek advice from your healthcare provider if you feel pain or discomfort.
Orders and shipping
What is the pre-launch offer?
The first 100 units are available at the pre-launch price of $199 (regular $299.90), with free US shipping. You can also join the first-100 list with your email to lock in the price — no payment today.
When will my order ship?
Pre-ordered units are expected to ship within 4–6 weeks of your order. In-stock orders are processed within 1–3 business days. You'll get an email with a tracking link once your order ships.
Where do you ship?
We currently ship to the contiguous 48 US states and Washington, D.C. Standard shipping is free.
Can I change or cancel my order?
Contact us right away and we'll do our best to help. Orders cancelled before shipment, including pre-orders, receive a full refund.
Returns and warranty
Can I return Solene?
Yes, within 90 days of delivery, as long as Solene is unopened and still sealed in its original packaging. Because of the intimate nature of the product, we can't accept opened items. Returns need prior approval through our contact form, and return shipping for non-defective returns is paid by the customer.
What does the warranty cover?
Solene and its charging cable come with a 12-month limited warranty against defects in materials and workmanship, starting from the delivery date. If your device is faulty, contact us with your order number and a short description, and we'll replace it.
See our Shipping policy and Returns policy for full terms.